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Tier 2 Help Desk Technician

Company: VirtualVocations
Location: Fremont
Posted on: October 16, 2024

Job Description:

A company is looking for a Tier 2 Help Desk Technician to support a Federal client.



Key Responsibilities

Resolve issues escalated from Tier 1 support and work directly with users for timely resolutions
Document and manage program/project activities while ensuring performance metrics are met
Maintain proactive communication with customers and team members to mitigate issues


Required Qualifications

4 years of relevant experience in managing end user IT support services
ITIL Certification (preferred)
CompTIA A+ certification (preferred)
Experience with BMC Remedy
Active Secret Clearance

Keywords: VirtualVocations, Redwood City , Tier 2 Help Desk Technician, Professions , Fremont, California

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