Cloud Engineer - Customer Success Services

Company: Ll Oefentherapie
Location: Redwood City
Posted on: March 23, 2025

Job Description:

The TeamAs a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.We have many openings within CSS as a Cloud Engineer and here are some of the teams you could work with:You could work in one of our support teams, focusing on the following:

• Adaptability to work in a dynamic 24/7 environment
• Tracks and evaluates performance across various communication channels (Slack, Oracle Support, etc.) in real time to meet client SLAs
• Assists in resolving Cloud and Oracle Applications technical issues for both internal teams and external vendors
• Participates in the escalation process, acting as a bridge between the business and technology teamsYou could work to develop value-add engineering capabilities that help deliver customer success (example: AI enablement across the SaaS and Apps delivery function). The org has a unique proximity to the customer and often needs to develop/deploy engineering configurations that are supported by a small but impactful 'in-house' engineering capability. This role will deliver cutting edge, innovative solutions to our customers which make an immediate impact to our customers.
  • Partner with clients to enhance and fine-tune their existing integrations, ensuring they align with their evolving workflows and continue to deliver maximum value.
  • Provide top-tier support by addressing and resolving client challenges proactively.
  • Collaborate with internal teams (product, engineering, and support) to recommend and implement enhancements based on customer feedback and usage insights.
  • Gain hands-on experience with cutting-edge integration tools and technologies, and receive ongoing training to develop your skills.
  • Act as a trusted partner to customers by regularly engaging with them to understand their needs, offering guidance.
  • Able to complete individual goals as well as work in a team environment.
  • Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
  • Help enable features and subsystems, such as on AI solutions, and help with operation's technical requirements.
  • Design new scalable solutions for fast changing customer needs.What's in it for you:
    • Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
    • Fun and flexible work for the ideal work-life balance.
    • An inspiring, inclusive, and multicultural community that values fresh perspectives.
    • World-class professional training from industry experts.
    • A defined career progression based on annual performance and personal development followed closely by a direct manager.
    • The opportunity to engage with a variety of customers in multiple areas.
    • Competitive pay and excellent benefits that will help you do your best work.If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle's experienced job openings. For information on currently open positions at Oracle, please visit Career Level - IC1
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