Senior Manager Workplace Operations

Company: Tbwa Chiat/Day Inc
Location: Redwood City
Posted on: March 21, 2025

Job Description:

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data- the same robust performance powered by machine learning has previously been unavailable beyond their platforms.That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. In 2023, we received Google's Cloud DevOps Dreamers Award, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified Great Place to Work! Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and YouTube.Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!The Impact You'll Be Contributing to Moloco:Moloco is seeking a strategic and execution-focused Senior Manager of Global Workplace Operations to lead our Workplace Operations team across EMEA/Americas while supporting global initiatives. This role is critical in ensuring our offices run seamlessly, enhancing productivity, engagement, and connection for our employees.Reporting to the Senior Director of Global Real Estate & Workplace Experience, you will oversee workplace services, space planning, employee experience programs, and operational effectiveness across multiple locations. You will lead a team of Workplace site managers and Coordinators, ensuring best practices are shared and operational excellence is maintained globally. Additionally, you will drive workplace strategy, optimize space utilization, and shape long-term facilities and workplace programs that align with Moloco's strategic goals.This role is based in our Redwood City headquarters and requires in-office presence 4 days per week to effectively manage operations, mentor the team, and support our high-performance culture.The Opportunity:Regional Leadership & Execution

• Oversee all aspects of workplace operations across Moloco's Americas and EMEA offices, ensuring a seamless and engaging employee experience.
• Act as the primary point of contact for facilities management, vendor coordination, and workplace services.
• Lead food and hospitality programming to enhance the in-office experience.
• Partner closely with Real Estate, IT, Finance, Security, and People teams to align workplace operations with broader company objectives.
• Support the Senior Director of Global Real Estate & Workplace Experience in shaping and executing workplace strategies across Moloco's 14 global offices.
• Lead, mentor, and develop a team of Workplace site managers and Coordinators, fostering a culture of ownership, service excellence, and continuous improvement.
• Facilitate regular team alignment sessions to ensure goals and objectives are cohesive across all offices.
• Define team objectives, set clear performance metrics, and ensure alignment with company goals.
• Promote cross-functional collaboration and drive operational consistency across all global office locations.Operational Efficiency & Workplace Programs
  • Develop and implement workplace programs that enhance in-person opportunities, employee engagement, productivity, and collaboration.
  • Analyze occupancy data, employee feedback, and budget utilization to drive workplace strategy and optimize space utilization.
  • Plan and execute high-impact in-office events, including WE Day, holiday celebrations, and engagement programs.
  • Ensure health, safety, and compliance across all workplace locations, including emergency preparedness, and security protocols and relevant policy design and implementation.
  • Oversee operations in leased and serviced office locations, ensuring consistent service and operational excellence.
  • Manage vendor relationships for facilities maintenance, catering, security, and other essential services.
  • Lead initiatives to enhance efficiency, sustainability, and overall workplace performance.Budget & Resource Management
    • Develop and manage the workplace operations budget for the Americas/EMEA region, ensuring cost-effective solutions while maintaining a top-tier employee experience.
    • Identify cost-saving opportunities without compromising service quality.Strategic Planning & Stakeholder Engagement
      • Deliver regular updates on workplace operations, project progress, and key performance indicators.
      • Advocate for resources and drive cross-departmental initiatives to improve workplace experience.How Do I Know if the Role is Right For Me?
        • 10+ years of progressive experience in workplace operations, facilities management, or real estate, with an emphasis on multi-site management.
        • 5+ years of leadership experience managing teams across multiple locations and organizational levels.
        • A hands-on problem solver who thrives in an execution-driven role.
        • Strong ability to mentor and develop workplace teams, fostering a culture of collaboration and service excellence.
        • Skilled in workplace analytics, with experience defining and tracking key metrics for space utilization and workplace engagement.
        • Experience managing vendor relationships, space planning, operational improvements, and budget oversight.
        • Ability to thrive in a fast-paced, high-growth environment.
        • Experience with hybrid work trends and creating innovative workplace strategies to support a collaborative work environment.Location and On-Site ExpectationThis role is based in our Redwood City headquarters and requires in-office presence 4 days per week to effectively manage operations, mentor the team, and support our high-performance culture.Our Compensation And Benefits (for United States Residents Only)In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.Base Pay Range:$157,600 - $236,400 USDMoloco Thrive: Benefits and Well-Being:We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here.
          • Lead with Humility: Everyone's voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
          • Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what's possible.
          • Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
          • Go Further Together: We're one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won't let each other fail.Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.Interested in building your career at Moloco? Get future opportunities sent straight to your email.
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Keywords: Tbwa Chiat/Day Inc, Redwood City , Senior Manager Workplace Operations, Executive , Redwood City, California