PRODUCT APPLICATION ENGINEER
Company: Ryzen
Location: Newark
Posted on: October 6, 2024
Job Description:
Job Title: Product Application Engineer Job Summary: Product
Application Engineer provides engineering, technical, and
documentation support in product design, development and
deployment. Reports to Sr. Director of Hardware Engineering located
in Newark, CA. Primary Job Responsibilities: 1. Provide technical
customer support
- Provide first-line customer support for design integration
issues as well as any technical issues in production
- Interface as necessary with all engineering teams to resolve
customer issue
- Update and maintain a weekly tracker summarizing all active
customer technical support issues 2. Manage customer-facing
communication for FA cases
- Coordinate with customers, internal sales teams, and test
engineering for FA process and customer-facing communication on FA
case
- Update and maintain a weekly tracker summarizing all active FA
cases 3. Manage and maintain customer-facing documentation
- Manage all datasheets for products
- Manage all firmware Specs
- Manage all customer release notes
- Manage customer-facing white papers and app notes 4. Provide
technical expertise, support, and advice to the assigned external
standards bodies
- Actively participate and provide technical expertise, support,
and advice to the NVDIMM, ES, and CXL Task Groups
- Report developments and technical summary of relevant JEDEC TG
meetings to Unigen senior management to ensure product development
aligns with ongoing standards efforts 5. Provide engineering
support for the assigned products
- Provide design support for new Power GEM designs
- Provide design support for new DDR5 and CXL-based NVRAM
technology
- Provide design support for PCIe switch development board
- Provide test and data analysis support for NVMe drive
performance Other duties and responsibilities related to Product
Application engineering as assigned Required Education and
Experience:
- Minimum: Bachelor's degree in Electrical Engineering. Master's
degree in Electrical Engineering preferred
- Minimum: 3 years of experience in failure analysis for SSD,
DIMM, and NVDIMM products
- Proven knowledge and experience in key tools and technology
such as:
- NVMe - SAS/SATA/NVMe/M.2/U.2
- Compute Express Link (CXL) interface
- JEDEC NVDIMM Firmware Specifications
- JEDEC Energy Source firmware specification
Keywords: Ryzen, Redwood City , PRODUCT APPLICATION ENGINEER, Engineering , Newark, California
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