Senior Manager, CRM Lifecycle
Company: Rakuten Kobo Inc.
Location: San Mateo
Posted on: October 20, 2024
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Job Description:
Senior Manager, CRM Lifecycle
Job Description:
Rakuten Group, Inc. is the largest e-commerce company in Japan, and
third largest e-commerce marketplace company worldwide, with over
1.5 billion registered users worldwide. The Rakuten brand is
recognized worldwide for its leadership and innovation, and
provides a variety of consumer and business-focused services
including e-commerce, e-reading, travel, banking, securities,
credit card, e-money, portal and media, online marketing and
professional sports. The company is expanding globally and
currently has operations throughout Asia, Western Europe, and the
Americas.
Rakuten Viki is a premier global entertainment streaming site where
millions of people discover and consume primetime shows and movies
subtitled in more than 200 languages, by our community of fans.
With billions of videos viewed and more than 1 billion words
translated, Viki brings global entertainment to fans
everywhere!
We are in search of a (Senior) Marketing Manager, CRM Lifecycle,
based in the San Francisco Bay Area. He/She/They will be
responsible for developing strategies and implementing programs to
activate, engage and retain our users centered around data-driven
and customer-centric practices.
Who Are You?
You are a critical thinker who loves delving into customer journeys
and possesses strong analytical skills and business acumen. You are
a creative strategist that turns insights into enticing marketing
campaigns with impact. You are someone who is detail-oriented in
execution but also can see the big picture. You have great
interpersonal and communication skills, experience working
cross-functionally across various teams and have managed/trained
individuals in their career for success.
Key Responsibilities Include:
Requirements:
Preferred Qualifications:
Compensation: At the time of posting, Rakuten expects the base
salary for this role will be between $99,360 - $161,612. Individual
compensation will vary based on job-related factors, including the
skills, qualifications, and experience of the successful candidate
as well as business need and geographic location. The successful
applicant for this role will be eligible for discretionary bonus,
health, vision, dental insurance, 401k matching, PTO, Volunteer
Time Off (VTO), and other employee benefits as the company
implements.
Rakuten is an equal opportunity employer. We do not discriminate
based on race, color, ethnicity, ancestry, national origin,
religion, sex, gender, gender identity, gender expression, sexual
orientation, age, disability, veteran status, genetic information,
marital status or any legally protected status. Women, minorities,
individuals with disabilities and protected veterans are
encouraged. #LI-DNI
Five Principles for SuccessOur worldwide practices describe
specific behaviors that make Rakuten unique and united across the
world. We expect Rakuten employees to model these 5 Shugi
Principles of Success.Always improve, Always Advance - Only be
satisfied with complete success - KaizenPassionately Professional -
Take an uncompromising approach to your work and be determined to
be the bestHypothesize - Practice - Validate - Shikumika - Use the
Rakuten Cycle to succeed in unknown territoryMaximize Customer
Satisfaction - The greatest satisfaction for our teams is seeing
their customers smileSpeed!! Speed!! Speed!! - Always be conscious
of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type. Rakuten considers applicants for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetic information, protected veteran status,
sexual orientation, gender, gender identity or expression, or any
other characteristic protected by federal, state, provincial or
local laws.
#J-18808-Ljbffr
Keywords: Rakuten Kobo Inc., Redwood City , Senior Manager, CRM Lifecycle, Accounting, Auditing , San Mateo, California
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